Shipping policy

We ship worldwide from South Korea and aim to deliver every order safely and efficiently.

🧾 Order Cancellation

Once an order is placed, it cannot be canceled, as it immediately begins processing.
However, after receiving your order, you may contact our support team to start a return process. Once the return is completed, we will process your refund according to our return policy.

🚚 Shipping Options

We offer international delivery by Korea Post

⏱ Delivery times are estimates and may vary due to customs, weather, or courier delays.

💬 Shipping Issues (Damage or Loss)

If your order is damaged or lost during shipping due to courier issues, we will issue a full refund, including both the product and shipping fees.
Please contact us within 14 days of receiving (or expected delivery date) at uniheilo@uniheilo.com with relevant photos or details.

📦 Shipping & Billing Information

Please double-check your billing and shipping address before confirming your order.
If an error is made on our part, we will take full responsibility and resend your order at no additional cost.

🛃 Customs & Duties

We are not responsible for customs fees or import taxes once the item has shipped.
By purchasing our products, you acknowledge that your package may be subject to custom duties when arriving in your country.

📦 Multiple Items in One Order

Yes — all items in the same order will be shipped together in one package.

⚠ Important Notes

*Tracking numbers will be provided once your order ships.

*Delivery time may vary by region, carrier performance, and customs clearance.

*If you have any concerns, please contact our team at uniheilo@uniheilo.com